Pharmacy tech here. A few important clarifications:
The savings cards are processed as a secondary claim at the pharmacy. Your primary insurance runs first, then the savings card covers most or all of the remaining copay. This is why it only works with commercial insurance — the savings card needs a primary claim to attach to.
What I see go wrong most often:
- Patient brings in a Zepbound savings card but the script is written as Mounjaro (or vice versa) — these are different cards for different drugs
- Patient has a high-deductible plan and hasn't met deductible — the savings card caps at a certain dollar amount, so you might still owe several hundred
- Savings card expired or hit the annual max — they DO run out
I got my PCP to prescribe Mounjaro for insulin resistance
This works as long as the diagnosis code on the claim matches what the savings card requires. Just be aware that Lilly's savings card program does verify the diagnosis code.