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Telehealth prescriber directory — anyone have experience?

Dr.GutHealth Fri, Mar 22, 2024 at 9:09 AM 36 replies 2,800 viewsPage 1 of 8
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Dr.GutHealth
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Mar 22, 2024 at 9:09 AM#1

Posting this because the summary going around does not say what the paper says, and the difference matters for how people here are using it.

Denials are usually procedural rather than clinical, and the order that works reflects that. Get the denial reason in writing, because it names the criterion you failed. Then supply the documentation that criterion asks for — usually documented BMI with a comorbidity, or a failed prior therapy. Then appeal, and ask for a peer-to-peer review, because a prescriber talking to a reviewing clinician resolves a large fraction of denials that written appeals do not. Manufacturer copay assistance is separate and applies mainly to commercial insurance, and patient assistance programmes are means-tested rather than a discount.

Where I think it is weakest: the population was selected and supported in ways a real cohort is not, so I would read the effect size as a ceiling rather than an expectation.

What would genuinely help is knowing what actually works on a prior-authorisation denial, as opposed to the list of things that sound like they should work. Tell me what I have not thought of.

Note on sourcing:
Figures above are from the primary publication rather than the press summary. If a number here disagrees with one you have, post yours and we will work out which of us is reading a secondary source.
27 22VanRx_Mike, steve_okc, dave_SLC and 24 others
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SarahChen_PharmD
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Mar 22, 2024 at 9:55 AM#2
Dr.GutHealth said:
Denials are usually procedural rather than clinical, and the order that works reflects that.
Dr.GutHealth said:
...my insurance denied cost and coverage coverage because...

Insurance denial is the single biggest barrier to GLP-1 access. Let me share the appeal framework that worked for me and several community members:

  1. Document medical necessity (BMI, comorbidities, failed alternatives)
  2. Reference clinical practice guidelines (AGA, AACE, Endocrine Society)
  3. Cite cost-effectiveness data (preventing diabetes/surgery saves money long-term)
  4. Request peer-to-peer review between your doctor and the plan's medical director
  5. File external appeal with your state insurance department if internal appeal fails

Don't accept the first denial. The appeal process exists for a reason.

26 21NurseKim_ATL, paul_denver, TinaHashiRN and 23 others
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sarah.morrison
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Mar 22, 2024 at 10:41 AM#3
Dr.GutHealth said:
Denials are usually procedural rather than clinical, and the order that works reflects that.

I read this differently from Dr.GutHealth, on substance rather than tone. The affordability discussion here usually stops at individual tactics. At list price this class is out of reach for most of the people who would benefit, and no amount of appeal strategy changes that — it is a pricing problem wearing a paperwork costume.

Last edited: Mar 22, 2024 at 11:41 AM
25 20tony_orlando, Dr.NephBHM_UK, kim_atl_prep and 22 others
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VendorMark
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Mar 22, 2024 at 11:27 AM#4
sarah.morrison said:
The affordability discussion here usually stops at individual tactics.

Financial impact of cost and coverage weight loss beyond medication cost:

  • Groceries: SAVED $205/month (eating less)
  • Restaurants: SAVED $195/month (fewer meals out)
  • Alcohol: SAVED $145/month (stopped drinking)
  • Life insurance: Premium REDUCED by $35/month (lower BMI)
  • Copays: SAVED $55/month (fewer BP/cholesterol meds)

Net impact after medication cost: approximately BREAKING EVEN. The medication pays for itself through reduced food spending and healthcare costs. This surprised me.

24 19Dr.PeteFamMed, claudia_zurich, nancy_portland and 21 others
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raj_cambridge
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Jun 2024
Cambridge, MA
Mar 22, 2024 at 3:47 PM#5
SarahChen_PharmD said:
Dr.GutHealth said: ...my insurance denied cost and coverage coverage because...

Can confirm. Same sequence, different timescale.

23 18RickReta_CO, PharmHunterJen, TomTeleRx and 20 others
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