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Evidence-based GLP-1 & peptide discussion since 2023
ForumsMarketplace & ListingsVendor customer service ratings — 6 month update Page 2

Vendor customer service ratings — 6 month update

TomTeleRx Wed, Jan 24, 2024 at 2:44 PM 17 replies 2,187 viewsPage 2 of 4
labquiet_amy
Senior Member
1,234
6,789
Mar 2024
Cambridge, MA
Jan 26, 2024 at 3:37 AM#6
JennaRN said:
The pattern that distinguishes a bad batch from an exit is behaviour rather than product.

I disagree that testing history is decisive. It tells you what a supplier did when they were being watched. Continuity of behaviour under stress — a late shipment, a failed test, a complaint — is more predictive than any run of good results.

Last edited: Jan 26, 2024 at 5:37 AM
17 12TrialNerd_Beth, HPLC_Greg, LibrarianMeg and 14 others
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TrialTracker_MD
Senior Member
2,345
15,678
Jan 2024
Maryland
Jan 26, 2024 at 6:23 PM#7
TomTeleRx said:
Six orders from the same supplier over eight months, every one independently tested, and the consistency is the part worth reporting rather than any…

Shipping damage protocol for vendor vetting orders: if your package arrives with visible damage, temperature excursion, or broken vials:

  • Photograph EVERYTHING before discarding packaging
  • Note the temperature of the cold pack (liquid = possibly too warm)
  • Contact the vendor within 24 hours with photos
  • Request a replacement shipment or refund
  • Do NOT use potentially compromised medication

Reputable vendors will replace damaged shipments without argument. If they push back, that's a red flag about the vendor.

16 11stefan_berlin, Dr.EM_Chicago, pete_RVA and 13 others
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Dr.CardioMD
VIP Member
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14,567
Dec 2023
Cleveland, OH
Jan 27, 2024 at 9:09 AM#8
labquiet_amy said:
I disagree that testing history is decisive.

Adding the part of the answer the thread has not reached. Order of operations matters more than any single choice here: establish a baseline, change one thing, wait long enough for it to express itself, then measure again under the same conditions.

15 10tony_orlando, Dr.NephBHM_UK, kim_atl_prep and 12 others
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dan_philly
Member
456
2,123
Jul 2024
Philadelphia, PA
Jan 27, 2024 at 11:55 PM#9

One thing that is still open after Dr.ObesityLA’s answer:

How people are distinguishing a supplier having a bad batch from a supplier on the way out?

Last edited: Jan 28, 2024 at 2:55 AM
14 9Dr.CardioMD, EndoResFellow, PharmacoVig_BOS and 11 others
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TomTeleRx
Member
189
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Feb 2025
Delaware
Jan 30, 2024 at 10:50 PM#10

OP back with an update, since a thread like this is useless without one.

Went back through my own correspondence with an earlier supplier and the warning signs were all there in the replies, weeks before the quality changed. I was reading the product and not the behaviour.

20 18TrialNerd_Beth, HPLC_Greg, LibrarianMeg and 17 others
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