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ForumsInsurance & AccessPrior auth denied for the 3rd time - what am I doing wrong — January 2024

Prior auth denied for the 3rd time - what am I doing wrong — January 2024

sarah.morrison Tue, Jul 9, 2024 at 7:45 PM 19 replies 2,222 viewsPage 1 of 4
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sarah.morrison
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Jul 9, 2024 at 7:45 PM#1

This gets cited here weekly, usually second-hand, so it is worth setting out what it does and does not establish.

Denials are usually procedural rather than clinical, and the order that works reflects that. Get the denial reason in writing, because it names the criterion you failed. Then supply the documentation that criterion asks for — usually documented BMI with a comorbidity, or a failed prior therapy. Then appeal, and ask for a peer-to-peer review, because a prescriber talking to a reviewing clinician resolves a large fraction of denials that written appeals do not. Manufacturer copay assistance is separate and applies mainly to commercial insurance, and patient assistance programmes are means-tested rather than a discount.

Where I think it is weakest: the population was selected and supported in ways a real cohort is not, so I would read the effect size as a ceiling rather than an expectation.

The bit I cannot resolve on my own is what actually works on a prior-authorisation denial, as opposed to the list of things that sound like they should work. Happy to be told the question itself is wrong.

Note on sourcing:
Figures above are from the primary publication rather than the press summary. If a number here disagrees with one you have, post yours and we will work out which of us is reading a secondary source.
17 12josh_phd_bmore, roxy_nash, tony_orlando and 14 others
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PharmacoVig_BOS
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Jul 9, 2024 at 7:55 PM#2
sarah.morrison said:
Denials are usually procedural rather than clinical, and the order that works reflects that.
sarah.morrison said:
...regarding the discontinuation data for cost and coverage...

I want to reframe the discontinuation narrative. We don't say "insulin fails because blood sugar rises when you stop it." We don't say "antihypertensives fail because BP goes up without them."

Why do we apply different logic to anti-obesity medications? The answer is stigma. We still, unconsciously, believe obesity is about willpower rather than biology. The discontinuation data actually PROVES it's a chronic biological condition requiring ongoing treatment.

This reframing isn't semantic — it has implications for insurance coverage, treatment duration, and patient expectations.

Last edited: Jul 9, 2024 at 10:55 PM
16 11Dr.GutHealth, amsterdam_pete, LondonLisa and 13 others
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LabKate
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Jul 9, 2024 at 8:05 PM#3
sarah.morrison said:
Denials are usually procedural rather than clinical, and the order that works reflects that.

Filing a mild objection. Mild because I might be wrong; an objection because nobody has addressed the case that does not fit. The affordability discussion here usually stops at individual tactics. At list price this class is out of reach for most of the people who would benefit, and no amount of appeal strategy changes that — it is a pricing problem wearing a paperwork costume.

15 10Dr.SleepRoch, laura_annarbor, JenMemphis and 12 others
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LipidDoc_ATL
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Jul 9, 2024 at 8:15 PM#4
LabKate said:
The affordability discussion here usually stops at individual tactics.

Telehealth prescriber review for cost and coverage: I've used 3 different telehealth platforms to get my GLP-1 prescription. Comparison:

FeaturePlatform APlatform BPlatform C
Initial Consult$64$84$0
Monthly Follow-up$34Included$49
Prescription SpeedSame day24-48 hoursSame day
Lab MonitoringRequiredOptionalRequired

I settled on the one that required labs — it shows they care about safety, not just prescribing volume.

Last edited: Jul 10, 2024 at 1:15 AM
14 9DebRD_ATL, KristenIndy, MarkLI_maint and 11 others
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tammy_FL
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Jul 9, 2024 at 9:05 PM#5
PharmacoVig_BOS said:
sarah.morrison said: ...regarding the discontinuation data for cost and coverage...

Adding a me-too, because a thread of one person's experience is not much use. The detail I would add is minor and it is already implied above.

Last edited: Jul 10, 2024 at 3:05 AM
13 8mike_mealprep, NicoleRaleigh, james_edin and 10 others
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